In Clio Manage, each bulk invoice action on the Job Status tab of Invoices reports an error code when an invoice in the job fails. Matching the code to its cause tells you which invoice, client, or matter needs attention before you run the job again. Each code names the bulk action it affects and the condition that triggers it.
Review bulk action error codes
You can match the error code on a failed job to the bulk action it affects and its cause. Learn how to open the Job Status tab in Track bulk invoice jobs.
| Error | Action | Description |
|---|---|---|
| unexpected_error | Any | A generic error for unknown issues. |
| job_level_failure | Any | Occurs when the job was interrupted before completion. |
| negative_matter_amount | Generate invoices | The matter has a negative amount due, often from an overpayment on an earlier invoice. The message reads You have matters with a negative amount due; they cannot be combined into a single bill. |
| no_charge_aggregate | Generate invoices | Occurs when generating an aggregate invoice that contains only non-billable entries. |
| no_time_entries | Generate invoices | Occurs when Include time entries only is selected for a matter with no time entries. The message reads Unable to generate an invoice for [matter names] due to not having any time entries. |
| no_expense_entries | Generate invoices | Occurs when invoice generation runs with no expense entries to include. |
| nothing_to_generate | Generate invoices | Occurs when invoice generation runs with no billable entries to include. |
| matter_has_zero_balance | Generate invoices | Occurs when generating an invoice for a matter with a zero balance. |
| split_bill_not_on_client_bill | Generate invoices | Occurs when split invoices are selected in a bulk job that also uses Combine multiple matters for one client into a single invoice. |
| split_bill_not_aggregated | Generate invoices | Occurs when split invoices are selected in a bulk job that uses any detail level other than All details. Australian accounts skip this check. |
| no_client | Generate invoices | Occurs when generating an invoice for a deleted client. |
| no_matter | Generate invoices | Occurs when generating an invoice for a deleted matter. |
| bill_deleted | Approve, Submit for approval | Occurs when the invoice was deleted in a different session or by another user. |
| bill_voided | Approve, Submit for approval | Occurs when the invoice was voided in a different session or by another user. |
| bill_paid | Approve, Submit for approval | Occurs when the invoice was paid while another user had an outdated version of the invoices table open. |
| bill_awaiting_payment | Approve, Submit for approval | Occurs when the invoice was already approved in a different session or by another user. |
| no_contact_for_grace_period | Approve | Occurs when approving an invoice whose due date uses the contact's grace period, after the contact was deleted. |
| paid_bill_transaction_error | Apply trust | Occurs when applying trust to a group of invoices that includes an invoice outside the unpaid state. |
Up next
- Generate Invoices: Generate an invoice for one matter, or invoices for many clients and matters at once.
- Delete and Void Invoices: Delete or void an invoice to change the entries on it.