Clio Payments Set Up and Settings

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Clio Payments is Clio’s built-in payments solution available to UK customers (excluding customers in Jersey, Guernsey, and the Isle of Man). With Clio Payments, you can manage debit and credit card payments directly in Clio Manage. You can also save client payment methods and create payment plans. Once set up, your clients can also pay their bills using Apple Pay and Google Pay.

Note: Only administrators can sign up for Clio Payments.

Sign up for Clio Payments

All UK customers (excluding customers in Jersey, Guernsey, and the Isle of Man) can sign up for Clio Payments. Once the signup process is complete, you will receive an email notification that you can begin using Clio Payments.

  1. Go to Online payments and select the Access more features subtab.
  2. Click Activate today.
  3. Under Business type, select your business type and then click Next.
  4. Complete your business details and then click Next. See the bullet points below for additional information on two required fields. 
    • Required: Statement descriptor: The statement descriptor is what your clients see when they view charges or payments from your firm on their credit card or bank statements. A custom statement descriptor can help your clients recognize your firm name and reduce chargebacks and disputes. You can always edit this field after signing up for Clio Payments. Your statement descriptor has the following requirements:
      • Contains Latin characters only.
      • Contains between 5 and 22 characters, inclusive.
      • Contains at least one letter (if you are using a prefix and a suffix, both require at least one letter).
      • Contains more than a single common term or common website URL. A website URL is only acceptable if it provides a clear and accurate description of a transaction on a client's credit card or bank statement.
      • Does not contain any of the following special characters:
        < > \ ' " *
      • Reflects your Doing Business As (DBA) name if you have one, otherwise reflects your legal business name.
    • Required: Business website/Business description: If you have a business website or social medial profile for your firm, enter the website URL or full social media URL in this field. If you do not have a business website or social media profile, click No URL? to enter business description details instead.
      Business website/social media Business description

      Your business website or social medial profile is required to have the below list of information. Having this information on your website or social media profile is not required when signing up; however, you will need to add this information to your website or social media profile as soon as possible after signing up, and at the latest before accepting any payments, to avoid possible business disruptions.

      • Your business name should be the same as the information you provided to Clio.
      • Descriptions of your services should be the same as the information you provided to Clio.
      • Include customer service contact details. This can be a phone number, email address, mailing address, contact form, or an online messaging service contact.
      • Include a refund and dispute policy.

      • Include a cancelation policy, if applicable.

      • Include transaction currency.

      • Include security capabilities and a policy for transmission of payment card details.

      • Include a consumer data privacy policy.

  5. Add your personal information and then click Next. Depending on the business type that you selected at the start of the signup process, you may need to also add personal information for beneficial owners on the next screen.
  6. For firms that need to add beneficial owners: Your business type will indicate whether you need to add beneficial owners. If you do not see the business owners screen, skip to step seven on bank accounts. Beneficial owners are individuals who own 25% or more of your firm and/or who exercise significant control over it (those who are responsible for managing and directing the business), including executive officers or senior managers, such as CEO, CFO, COO, managing member, general partner, president, vice president, or treasurer
    • Click Add person to add additional users. In this window, you can add personal information for each new user. Click Add person to finish adding the user 
  7. Select the bank accounts that you want to connect. Contact your financial institution for your bank account and routing numbers. Once done, click Next. 
  8. Review the information you entered, check the boxes to agree to the terms and conditions, and then click Submit.
  9. Optional: Go back to the Online payments page to view the status of your application. If there are any issues with your business details, you will be prompted to enter more details.

 

Edit statement descriptor

Your statement descriptor is what your clients see when they view charges or payments from your firm on their credit card or bank statements. A custom statement descriptor can help your clients recognize your firm name and reduce chargebacks and disputes. After signing up for Clio Payments, you can customise your statement descriptor in your settings. Any firm user with access to payments can edit the statement descriptor

Note: Your client’s credit card and bank statements will show whichever statement descriptor you entered when the bill was generated. If you send your client a bill and then edit the statement descriptor, the client will only see the previous statement descriptor. Future bills will use the new one.
  1. Go to Settings > Online payments > Payment Profile.
  2. Click Edit business details.
  3. Enter the new statement descriptor in the box below Statement descriptor. Your statement descriptor has the following requirements:
    • Contains Latin characters only.
    • Contains between 5 and 22 characters, inclusive.
    • Contains at least one letter (if you are using a prefix and a suffix, both require at least one letter).
    • Contains more than a single common term or common website URL. A website URL is only acceptable if it provides a clear and accurate description of a transaction on a client's credit card or bank statement.
    • Does not contain any of the following special characters:
      < > \ ' " *
    • Reflects your Doing Business As (DBA) name if you have one, otherwise reflects your legal business name.
  4. Click Update.

 

Add and edit payments bank accounts

After signing up for Clio Payments, you can make changes to bank accounts or add new bank accounts in your settings.

Important: You cannot edit bank account numbers for existing bank accounts once payment is processed.
  1. Go to Settings > Online payments > Bank Accounts.
  2. Click Add bank account to add a new account. Click Edit to change the details of an existing bank account.

 

Accepted credit and debit cards

With Clio Payments, your clients can pay their bills by credit card, debit card, Apple Pay, Google Pay, or Bacs payment. The types of debit and credit cards that your clients can use to pay their bills depend on where the clients are located. The table below shows what cards your clients can use if they are located in the UK or if they are located internationally. 

UK International
Visa (debit or credit) Visa (debit or credit)
Mastercard (debit or credit) Mastercard (debit or credit)
American Express American Express
  Discover
  Diners Club
  JCB
  UnionPay

 

Complete identity confirmation for bank accounts

For your protection, when connecting a bank account to Clio Payments, you may be prompted to provide additional identity confirmation. Once you have completed the identify verification form, your submission will be sent to Clio for processing and review. Upon successful confirmation of your identity, you will be notified via email that your submission has been accepted, and you will be able to connect additional bank accounts to Clio Payments.

Note: Your successful identity confirmation status will last for 30 days. If you need to connect additional bank accounts after this 30-day period, you may be required to undergo the identity confirmation process again.

Clio Manage desktop app Clio mobile app

If you need to connect a bank account to Clio Payments and are prompted for additional identity confirmation when viewing the Accounts tab, follow these steps if you are using the Clio Manage desktop app:

  1. Click Verify my identity. This action will result in the following: 
    • It will redirect you to Clio's identity confirmation form.
    • You will receive an email with a link to the identity confirmation form.
    • The primary subscriber for your firm will be notified that you are undergoing the identity confirmation process. No email will be sent if you are your firm’s primary subscriber.
  2. In the identity verification form, select the type of government-issued documentation you are using under Document Type (e.g. driver's licence, passport, etc.) and the issuing country of that document under Country.
  3. Under Capture Type, select whether you are uploading a photo of the front of the documentation, back of the document (only for some documentation types), or a live photo. You are required upload to a photo of the front of your documentation and a live photo of yourself. For some documentation types, you may be required to upload a photo of the back of the documentation.
  4. Under Auto/Manual Capture, select how you will take the photo. If you experience difficulties with Auto, try Manual instead.
    • If you selected Auto, click Capture Photo to use your computer's webcam and camera software to assist in the picture-taking process.
      Tip: Put a contrasting background color behind your document to assist the automatic detection process in recognizing your document.
    • If you selected Manual, click Capture to upload your photos from your computer.
  5. Click Submit once you are done.

Important: Your personal information is very sensitive and is treated with the utmost care. The data you provide is accessible to only a select few Clio employees on the Security team. Your document images are stored within Clio for a one-year period for auditing purposes, at which point they are automatically and irrevocably deleted.

 

Disconnect Clio Payments

If you no longer want to use Clio Payments, contact Clio's support team and state that you want to disconnect Clio Payments from your account. Your account's primary subscriber or an administrator will be required to authorise the disconnection via email before Clio Payments can be disabled from your account. 

 

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