Clio Work for Insurance and Consumer Protection Law
Pick a task, copy the prompt, and run it on your matter in Clio Work.
Prompts
Legal Research
Identify unfair claims settlement practices
Transactional
What unfair trade practices and unfair claims settlement laws apply to property and casualty insurers, including the prohibited acts in the NAIC Model Act? Explain what conduct violates them, whether there's a private right of action, and the penalties, and cite the controlling statutes and regulations.
Check the rules for surplus lines placements
Transactional
What regulatory requirements apply when a surplus lines insurer places non-admitted coverage, including stamping office filings, premium tax, diligent search rules, and required disclosures? Explain the broker's obligations and cite the controlling statutes and regulations.
Confirm Gramm-Leach-Bliley privacy obligations
Transactional
What Gramm-Leach-Bliley Act obligations apply to a financial institution's privacy notices, data security safeguards, and sharing of nonpublic personal information with third parties? Explain the notice and opt-out rules, the Safeguards Rule requirements, and key exceptions, and cite the controlling regulations.
Confirm the bad faith standard and available damages
Litigation
What is the standard for insurer bad faith, and what extracontractual damages are available for a first-party wrongful denial and a third-party failure to settle? Explain the elements of each claim, available damages such as punitive damages and attorney fees, and cite the leading cases.
Separate the duty to defend from the duty to indemnify
Litigation
How do courts distinguish the duty to defend from the duty to indemnify under a CGL policy? Explain the potential for coverage standard, how reservation of rights letters work, and when the insured is entitled to independent counsel, and cite the leading cases.
Summarize rulings on consumer class certification
Litigation
What appellate decisions govern the predominance and superiority requirements for class certification in consumer protection class actions under state consumer fraud laws? Explain how courts treat reliance, causation, and individual damages, and cite the key cases and their holdings.
Document Analysis
Review a policy for triggers and exclusions
Transactional
Review this insurance policy for coverage triggers, exclusions, conditions precedent, notice requirements, and subrogation provisions that affect a property damage or liability claim. Provide a table with the provision, what it says, how it applies to the claim, and any coverage risks.
Pull limits and exclusions from policies
Transactional
From these insurance policies and declarations pages, extract the coverage limits, named insureds, exclusions, endorsements, and policy conditions. Provide a table with one row per policy and section references for each item.
Compare coverage terms across policies
Transactional
From these insurance policies and binders, extract the coverage type, policy limits, deductibles, exclusions, endorsements, and renewal dates. Provide a table with one row per policy and flag any upcoming renewals or coverage gaps.
Break down the claims in a bad faith complaint
Litigation
From this insurance coverage or consumer protection complaint, extract the coverage claims, alleged bad faith conduct, statutory violations, damages theories, and class definition. Provide the results as a table with paragraph references.
Summarize a claims handler deposition
Litigation
Summarize this claims handler deposition and identify testimony about coverage evaluation, reserve setting, and communications with counsel that supports or undermines a bad faith claim. For each, give the quote, the page and line reference, and why it matters.
Summarize each disputed claim and coverage position
Litigation
From each coverage dispute file, extract the claimed loss event, the policy provision at issue, the insurer's coverage position, the basis for denial, and the claimed damages. Provide a table with one row per file and source references.
Write an internal summary of a claim file
Litigation
Review the declarations page, first notice of loss, demand letter, medical treatment summary, wage loss verification, repair estimate, and claim correspondence in this matter. Write a plain-language internal case summary that a new team member could use to understand the file quickly. Cover the parties, what happened, the injuries and damages claimed, confirmed insurance information, the current demand, the most important documents, and pending follow-up items.
Build a claim timeline and flag missing records
Litigation
Review the first notice of loss, adjuster notes, police report, medical treatment summary, wage loss verification, claim correspondence, and limits disclosure in this matter. Create a timeline of the accident, treatment, communications, wage loss, and claim handling, with a source for each event. Then flag missing records, unclear dates, or inconsistencies, and prepare a checklist of documents we still need, grouped by medical, employment, liability, insurance, and settlement.
Skills
Skills save the way your firm does a task, so anyone at your firm gets the same result.
Get consistent, high-quality work from everyone at your firm, every time. A skill saves a task you repeat in your firm’s format and standards, so anyone on your team can run it. Use skills for document analyses, client letters, and strategy recommendations.
Draft a coverage position memo
Drafts a coverage analysis memo from the policy and claim file.
Create This Skill
Create a skill that reads the policy, declarations, endorsements, and claim file in this matter and drafts a coverage memo in my firm's format. It should cover the insuring agreement, applicable exclusions, conditions, notice issues, and a recommended coverage position.
Draft a reservation of rights letter that quotes the policy
Drafts a reservation of rights letter that quotes the policy provisions at issue.
Create This Skill
Create a skill that drafts a reservation of rights letter from the policy and claim facts in this matter. It should quote each policy provision at issue, explain each coverage defense, and follow my firm's sample letter and applicable state requirements.
Build a claim handling timeline for bad faith review
Builds a timeline of claim handling to assess bad faith exposure.
Create This Skill
Create a skill that reviews the claim file and correspondence in this matter and builds a timeline of every claim handling event, response time, coverage decision, and settlement communication. It should flag delays or gaps that support or undermine a bad faith claim.
Turn a consumer complaint into an intake memo
Turns a consumer complaint or demand letter into a structured intake memo.
Create This Skill
Create a skill that reviews a consumer complaint or demand letter and drafts an intake memo listing each potential claim under state consumer protection law and federal statutes like the FDCPA or FCRA. For each claim, it should include the elements, supporting facts, likely defenses, and filing deadlines.
Compare two policy versions
Compares two policy versions or renewals and flags every change in coverage.
Create This Skill
Create a skill that compares two versions of an insurance policy or renewal and returns a table of every change to coverage limits, deductibles, exclusions, endorsements, and conditions, with the section reference and a note on whether each change helps or hurts the insured.
Draft Templates
Draft documents from a prompt, or fill your firm’s own templates with details from the matter.
Get from a blank page to a first draft in minutes. Describe the document, and Clio Work drafts it from your matter’s facts and your jurisdiction’s law. Or turn your firm’s own documents into templates that fill in party names, dates, and terms from the matter.
Draft from a prompt
Draft a reservation of rights letter
Transactional
Draft a reservation of rights letter accepting the defense of a policyholder under a CGL policy while reserving all coverage defenses. Identify the specific policy provisions at issue, explain each coverage concern in plain terms, and include the insured's rights, such as the right to independent counsel where required.
Draft a brief arguing there's no duty to defend
Litigation
Draft a brief arguing that the insurer has no duty to defend its CGL policyholder in a slip-and-fall lawsuit because every allegation in the complaint falls within the designated operations exclusion. Compare the complaint to the policy language and cite the controlling duty to defend standard.
Build your firm templates
Reservation of Rights Letter
Fills the firm's reservation of rights letter with policy and claim details. Upload your firm's version, and Clio Work turns the insured, claim number, policy number, date of loss, and policy provisions at issue into fields it fills from each matter. Then review the suggested rule that adds the independent counsel paragraph only when the insurer is defending under the reservation.
Coverage Position Letter
Sends the insurer's coverage decision in a consistent format. Upload your firm's version, and Clio Work turns the insured, claim number, policy number, decision, and reasons into fields it fills from each matter. Then review the suggested rule that adds the [state] appeal rights notice only when the policy is first-party coverage.
Consumer Protection Demand Letter
Sends the firm's standard demand to a business or debt collector. Upload your firm's version, and Clio Work turns the client, business or collector, account number, violations, damages, and response deadline into fields it fills from each matter. Then review the suggested rule that adds the pre-suit notice paragraph only when [state] law requires it.
Visualizations
Visualizations make charts, calendars, and diagrams from your matter data.
Build the exact view you need, right when you need it. Describe it in plain language, and Clio Work builds an interactive tool from your matter data, such as a case chronology or a settlement calculator. Download it and share it with clients and colleagues.
Lay out every step in a claim's handling
Lays out every step in the handling of a claim.
Create This Visualization
Using visualizations, create an interactive timeline of the loss, notice, investigation, coverage decisions, and payments, showing the response time between each step and flagging any delays. Use the claim file and correspondence in this matter.
Summarize coverage across policies
Shows the coverages, limits, and exclusions across policies.
Create This Visualization
Using visualizations, create an interactive table and chart of each coverage part with its limits, deductibles, applicable exclusions, and how much of each limit has been used. Use the policies in this matter.
Compare the claimed loss with the insurer's valuation
Compares the claimed loss with the insurer's valuation.
Create This Visualization
Using visualizations, create an interactive side-by-side chart comparing the claimed amount with the insurer's valuation for each item, with the difference highlighted and a total at the bottom. Use the proof of loss, estimates, and adjuster reports in this matter.
Spot patterns in consumer complaints
Groups consumer complaints by issue and company to spot patterns.
Create This Visualization
Using visualizations, create an interactive chart grouping the consumer complaints by issue type, company, and date, with a count for each group and examples of the most common allegations. Use the consumer complaints uploaded to this matter.
Estimate class-wide damages
Estimates class-wide damages by subclass and period.
Create This Visualization
Using visualizations, create an interactive chart of estimated damages by subclass and time period, showing the class size and calculation method for each and any assumptions used. Use the transaction data in this matter.
Show a claim's status and defense roadmap
Shows an insured or carrier contact the litigation stage, key dates, and next steps without privileged evaluations.
Create This Visualization
Using visualizations, create an interactive Insurance Claim Status and Defense Roadmap from approved client-facing information in this matter. Show the matter stage, claim and litigation milestones, upcoming deadlines, defense team contacts, and completed and pending actions. Add date and status filters, clickable event details, and a short next steps section. Don't include privileged analysis, internal evaluations, reserve amounts, settlement authority, or work product.
Docket
Docket searches federal and state court dockets and tracks the cases you follow.
Search US federal and state court dockets without leaving Clio Work. Track the cases that matter to you and get alerts when something new is filed. Research how a judge has ruled on similar motions before your next hearing.
Track a coverage dispute for new filings
Track the docket in a coverage or bad faith case and get an alert when a motion, order, or filing posts.
Monitor an insurance defense caseload
Track every active defense matter so new docket activity surfaces across the full book.
Research how courts handled similar claims
Search state and federal dockets for comparable complaints, motions, and rulings in coverage and consumer cases.
Pull consumer action filings into the matter
Download filings in a consumer protection case and save them to the matter folder in Clio Documents.