A strong password helps protect your firm data and account security. It should not contain any personal information that can be tied to the user, and it should be long enough that it cannot easily be uncovered by password cracking software. A 20-character random string of upper-case and lower-case letters, numbers, and punctuation is strongly recommended. Alternatively, you can use a passphrase that includes capitalization or punctuation of up to 72 characters.
Tip: Password generation and management tools like 1Password, Lastpass, and Bitwarden help generate and automatically fill your passwords while storing them in a safe vault.
Note: Users on SSO will have the same password for both Clio Grow and Manage and only need to change it in one product.
Change password
- Go to Settings > Security.
- Under My Security, click Update your security settings.
- In the Password section, click Edit.
- Enter your current password, new password, confirm your new password, and click Continue.
- Go to Settings > Account.
- Under User settings click Password recovery next to your username.
- Enter your email address and click Send instructions.
- Check your email and follow the password reset directions.
Reset password
- Enter your email on the login page and click Next: Password.
- Click I forgot my password.
- Click Send instructions.
- Check your email and follow the password reset directions.
Manage user passwords (for administrators)
Users with administrator permissions cannot change or view any other user’s password; however, they can force individual firm users or all firm users to change their passwords.
Important: Expiring all firm user passwords will also expire the password for the administrator initiating the action.
Follow these steps to force a password change for a single user.
- Go to Settings > Manage Users.
- Click Force Password Change under a user’s name.
- When the warning prompt appears, select Force Password Change. The user will receive an email instructing them to create a new password.
Follow these steps to expire passwords for all firm users.
- Go to Settings > Manage Users.
- Click Actions.
- Select Expire all passwords.
- When the warning prompt appears, select Expire User passwords. All firm users will receive an email instructing them to create a new password.
