Recording a payment on a trust request logs funds your client has deposited into trust against the request, such as when they pay by check or do not use online payment. Recording the payment applies it to the correct trust account and updates the trust balance. With the payment recorded, you can apply the funds to bills for the matter.
Note: This article covers one part of trust account management. Visit the Trust Management topic for the complete set of articles.
Record a payment on a trust request
If you do not have Clio Payments enabled, or your client prefers not to pay by credit card online, record the payment as a direct payment in Clio.
Note: A recorded trust payment is final and cannot be edited or deleted, in line with trust fund regulations.
Important: To record payment for a multi-matter bill, use contact-level trust funds. When the trust funds are held at the matter level, transfer them from the matter to the contact before recording payment.
- Go to Billing, or the Bills tab in a contact or matter.
- Optional: Select the Unpaid subtab.
- Click the down arrow next to Send and click Record payment. You can also click Record payment in the upper right.
- Select the payment source and select the client trust as the deposit account.
- If the client previously paid funds into a trust account that are not tied to a specific trust request, select that trust account from the Payment source dropdown to use those funds. A table shows the amounts available in the selected trust account.
- Complete the remaining details.
- Optional: In the Description field, enter the purpose of the transaction, such as "Payment for bill [bill number]" or "Trust retainer for [name]". Some state bars require this information for trust accounting compliance.
- Click Record payment.
Tip: To write off a remaining amount while recording a partial payment, enter the partial amount first, then select the Write offs checkbox.
Up next
- Record Trust Transactions: Record a trust transaction directly, without creating a request first.
- Approve and Send Trust Requests: Approve a trust request and send it to your client.