Payment Plans

With payment plans, you can receive regular credit card payments toward a client’s outstanding balance until the balance or some set amount is paid, toward a client funds account, or for ongoing services. Customers using Clio Payments can accept either credit card or Pay by Bank payments on a payment plan.

Payment plan terms

• If your client has multiple outstanding bills, an active payment plan toward an outstanding balance will pay off the bill with the oldest due date before moving on to the subsequent bill. You cannot change the order in which bills are paid off.
• If two bills have the same due date, payment will be applied to the bill that was created first.
• If the remaining amount on an outstanding bill is less than the authorised payment plan amount, only the remaining bill amount will be charged.
• An active payment plan toward an outstanding balance will continue to debit payment until all due bills are fully paid, regardless of whether a payment fails or is voided, or until the plan is manually stopped.
• An active ongoing payment plan will continue until the plan is manually stopped.
• When payment is processed or fails, both you and the client will be notified via email.
  • If the payment plan is toward an outstanding balance, the payment confirmation email will include the remaining outstanding balance.

    Note: If a payment fails due to invalid card details, a cancelled or expired card, or another reason, you can stop the payment plan and create a new one with a valid payment method or you can edit the existing payment plan by requesting your client to save a new payment method.

• Payments on client funds payment plans will remain on the client-level, not on the matter-level.
• Automated bill reminders are paused when a client has an active payment plan.

Create payment plans

You can create one payment plan for any contact after a bill has been generated fro them. When you create the plan, the client will receive a notification email. Once the payment plan is active, payments will continue based on the information provided for the total payment amount and the repetition (repeat until) condition using the payment method provided. A payment can also be manually stopped.

1. Go to Online payments > New payment plan.
2. Add the contact, bank account that funds will be deposited into, payment plan amount, start date, payment frequency, and repetition (Repeat until) condition. For the Repeat until field:
   • Choose Total payment amount reached if you want the payment plan to end once the specified total payment amount is reached. Set a fixed amount or allow the plan to apply to the entire outstanding balance which continuously updates as amounts are paid or bills are added.
   • Choose Ongoing to continue the payment plan until you manually end it.
3. Click Next step.
4. Confirm the payment plan details and click Create payment plan.

Edit payment plans

Once created, you can edit a payment plan's details, including the recurring payment amount, payment frequency, and payment method. When you make changes to the plan, your client will receive an email notification.

1. Go to Online payments.
2. Select the Payment plans subtab.
3. Find the payment plan that you want to change and then click Edit.
4. Make your changes.
5. Click Save payment plan.

Stop payment plans

An active payment plan will automatically end and go into an inactive state when the entire overdue bill balance is paid. The client will not be notified by email. You can also stop a payment plan at any time. If you stop a payment plan, the client will receive a notification email. If automated bill reminders were previously enabled for this client, they will resume once the plan is stopped.

1. Go to Online payments.
2. Select the Payment plans subtab.
3. Click the down arrow next to Edit and select Stop.
4. When the warning prompt appears, click Stop.