With Clio Payments in Australia, your clients can pay their bills using credit cards, debit cards, direct debit, Apple Pay, or Google Pay.
Important: Transactions initiated on bank holidays, weekends, or after business hours will begin processing on the next business day. Settlement timelines are based solely on business days.
Credit and debit cards
The types of debit and credit cards that your clients can use to pay their bills depend on where the clients are located. The table below shows the cards your clients will typically use, depending on their location: Australia or internationally.
The following credit and debit card limitations may apply:
- Some debit cards may restrict online or subscription payments. Advise clients to contact their bank or card provider to confirm their card's eligibility.
- Prepaid cards are accepted for one-time payments only.
- Using a card other than Visa or Mastercard may result in some location-specific limitations.
| Australia | International |
|---|---|
| Visa (debit or credit) | Visa (debit or credit) |
| Mastercard (debit or credit) | Mastercard (debit or credit) |
| American Express | American Express |
| Discover | |
| JCB | |
| UnionPay | |
| EFTPOS (debit cards) |
EFT (Bank transfer)
Electronic Funds Transfer (EFT) is a secure, digital money movement system, also known as Bank Transfer or Pay by Bank, that transfers funds directly between bank accounts. This payment option, available through Clio Payments in Australia, is a popular and cost-effective way for clients to pay legal fees. A key benefit for law firms is meeting client demand, as EFT payments typically have a lower cost per transaction than credit and debit cards, and Clio charges no processing fee for successful EFT payments.
| Feature | Details |
|---|---|
| Cost | Free (Clio charges 0% per transactions. No fee is charged for failed EFT payments. |
| Limits | Transactions are subject to per-transaction and weekly network thresholds. This is in place to protect customers and mitigate risk, as the EFT network has no challenge procedures for chargebacks. |
| Processing time | While transactions are typically processed swiftly, you may need to allow up to 5 or more business days for the funds to reach the your account, depending on the bank. |
| Disputes | EFT disputes are not defendable; funds are deducted immediately upon receipt of a dispute. |
| Payment options | Law firms cannot set up Clio Payments to accept only EFT; both EFT and card payment options will be presented to the client. |
Digital Wallets
Important: You cannot accept payments via digital wallets if surcharging is enabled.
Clio Payments also allows clients to pay via digital wallets such as Apple Pay and Google Pay.