Email Logs, Emails, and Signatures

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In Clio Manage, you can store records of email correspondence and add billable or non-billable time for generated bills. In the Communications section, you can find email correspondence for shared bills, manually recorded email logs, emails logged using a unique Maildrop address, emails filed using Clio’s Outlook Add-in or Clio’s Gmail Add-on, and emails sent from Clio Manage, including emails with your personal signature.

Note: All firm users can access email logs. If you need to restrict an email log from other firm users, you can set matter permissions, which will carry over to matter communications.

Add email logs

You can add a new email log from the main Communications tab, from the matter or contact Communications subtab, or from the global Create new button. If a matter is not selected when adding a new email log, the email log will be stored in the contact’s record.

Tip: If you are using Outlook or Gmail for emailing clients, you can file emails quickly and efficiently using Clio’s Outlook Add-in or Clio’s Gmail Add-on.

  1. Click Create new and select Email log. You can also go to Communications, click New, and select Email log.
  2. Complete the email log fields. You can link the email log to a matter, a contact, or another user. Use the From and To fields to record who called whom.
  3. You can also add a time entry now or at a later time and set which users receive notifications if the email log is updated.
  4. Click Save email log.

 

Set up custom email signatures

If you enable Clio's email personalisation feature with your Google or Microsoft email address, you can send emails with your custom email signature from Clio Manage. You can add, edit, and format your email signature in your settings. Once set up, you can customise where you want to use your email signature. You can use your email signature in the following types of emails sent from Clio Manage:

  • Emails manually composed and sent from within Clio Manage
  • Bill share emails (individual and bulk)
  • Trust funds request emails (individual and bulk)
  • Outstanding balance emails (individual and bulk)
  • Bill reminder emails (manual and automatic reminders)

 

Step 1: Set up Clio's email personalisation feature

You cannot send emails from Clio Manage without connecting either your Google or Microsoft email address. Once Clio's email personalisation feature is enabled and you select the email types where you want to use a custom email signature, these email types will be sent from your connected Google or Microsoft email address with your custom signature instead of from notifications@clio.com. Learn more about connecting your Google email address here and more about connecting your Microsoft email address here.

Step 2: Set up your email signature

  1. Go to Settings > Communications.
  2. Select the Email signature subtab.
  3. Under the Email signature box, add and customize your email signature.
    • You can copy and paste your signature from Outlook, Gmail, or Clio Grow, enter custom text and/or add images, files, and hyperlinks, format lines, add bullet points, and more.
  4. Under Apply signature, check the box next to each category where you want to use the custom email signature.
  5. Click Save. 

Step 3: Send emails with your email signature

Your email signature will automatically be applied to any emails sent for the categories that you selected when setting up your email signature. For example, if you checked the box for Bill reminders, when an email is sent either automatically or manually from Clio Manage for a client to pay their outstanding invoice, the email will contain your custom email signature.

You also have the option to send manual emails to contacts or firm users from Clio Manage. These emails will also contain your custom email signature. Once sent, these emails will be filed as email logs in Clio Manage and will be visible in the sent folder of your connected Google or Microsoft email account. Learn more about sending emails from Clio Manage in the header below.

 

Send emails

If you enable Clio's email personalisation feature with your Google or Microsoft email address, you can send emails and document attachments to your contacts or firm users from Clio Manage. Once sent, emails will be filed as email logs in Clio Manage and will be visible in the sent folder of your connected Google or Microsoft email account. 

Note: You can add multiple contacts or firm users to a single email, but each contact or firm user is required to have a primary email address on file.

Step 1: Set up Clio's email personalisation feature

You cannot send emails from Clio Manage without connecting either your Google or Microsoft email address. Once Clio's email personalisation feature is enabled, all emails normally sent from notifications@clio.com will instead be sent from your connected Google or Microsoft email address. Learn more about connecting your Google email address here and more about connecting your Microsoft email address here.

Step 2: Send emails from Clio Manage

  1. Go to the main Communications tab or the Communications subtab in a matter.
  2. Click New and then select Email.
  3. In the Send email modal, complete the required fields for the email message.
    • If you send the email from the main Communications tab, the matter and contact fields will be blank. You are not required to select a matter, but you are required to select at least one contact.
    • If you send the email from the matter's Communications subtab, the matter and contact fields will automatically be selected. You can also add more contacts.
    • The From field shows your connected Google or Microsoft email and cannot be changed. 
  4. Optional: Click Add attachments to send documents with your email.
    • You can choose documents that already exist in Clio Manage by filtering through contact and matter folders. Click Attach once you have selected the documents that you want to attach to the email.
    • You can also upload documents from your computer. Click Upload and then select a file from your computer.
  5. Click Send.
    • Once sent, the email will automatically be recorded as an email log. You can also view the sent email in the sent folder of your Google or Microsoft email account.

 

Configure Maildrop addresses and settings

You can forward emails directly to a matter using a matter’s Maildrop address or forward emails to the main Communications tab without selecting a matter. You can also create a contact in your email program using the matter’s Maildrop Vcard. The email file will be saved as an EML file because this format is a universal way to store unalterable email data.

Note: You can only send Maildrop emails from the email address that you use to log in to Clio. Emails from other email addresses will be blocked unless you add these email addresses as email aliases in your Clio user account.

Tip: If you are using Outlook or Gmail for emailing clients, you can file emails more quickly and efficiently using Clio’s Outlook Add-in or Clio’s Gmail Add-on.

Forward email

With matterWithout matter

Follow these steps to forward an email to a matter using Maildrop.

  1. Go to the matter’s Communications subtab.
  2. Click New and select Copy matter Maildrop address.
  3. Go to your email program and open the email you want to forward.
  4. Paste the Maildrop email address into the To, Bcc, or Cc fields.
  5. Send the email.

 

Add Maildrop address as email contact

Follow these steps to add Maildrop email addresses as email contacts in your email program of choice.

  1. Go to the matter’s Communications subtab.
  2. Click New and select Learn more about Maildrop.
  3. Select Download Vcard.
  4. Follow your specific email program directions to import the Vcard into your email client as a contact.
  5. When you forward emails to this Vcard contact, they will be stored in the matter’s Communications subtab in Clio Manage.

 

Add email alias

If you need to send Maildrop emails from an email address different from the one you use to log in to Clio, you will need to first add that email address as an email alias in your Clio user account. Then, you can use that email address to send Maildrop emails.

  1. Go to Settings > Profile > Maildrop Email Aliases.
  2. Click Add.
  3. Select the user and the email.
  4. Click Save.

Note: Only administrators can change Maildrop aliases for other users.

 

Add time to email logs

You can add time to an email log when creating it or when viewing it after it has been created.

  1. Go to the main Communications tab or the Communications subtab in the matter or contact.
  2. Select the Logs subtab.
  3. Find the email under the All or Email quick filters.
  4. Under the Recorded time column, click Add time.
  5. Complete the time entry and click Save entry.

 

Edit email logs

Follow these steps to edit an email log:

  1. Go to the main Communications tab or the Communications subtab in the matter or contact.
  2. Select the Logs subtab.
  3. Find the email under the All or Email quick filters.
  4. Click Edit.
  5. Make your changes and click Save email log.

 

Delete email logs

Communications can only be deleted individually. Deleting in bulk is not a supported action.

Important: This is a permanent and irreversible action.

  1. Go to the main Communications tab or the Communications subtab in the matter or contact.
  2. Select the Logs subtab.
  3. Find the email under the All or Email quick filters.
  4. Click the down arrow next to Edit and select Delete.
  5. When the warning prompt appears, select Delete email log.

 

Filter email logs

When filtering email logs, you can filter by matter, contact, whether email logs have time entries or not, the firm user who created the email log, or by bill ID if the email log is on a generated bill.

  1. Go to the main Communications tab or the Communications subtab in the matter or contact.
  2. Click Filters.
  3. Select the appropriate parameters and click Apply filters.

 

Export email logs

When exporting email logs, you can choose to narrow your results by selecting specific filters (see above on filtering) and you can choose to export all columns or only those columns that are visible in the table. The exported document will be a CSV file.

  1. Go to the main Communications tab or the Communications subtab in the matter or contact.
  2. Optional: Click Filters, select the appropriate parameters, and click Apply filers.
  3. Scroll down to the bottom of the table and click Export.
  4. Select whether you want the export to show all columns or only columns you currently see.
  5. Click Export.

 

Print email logs

If you need a physical copy of an email log or do not need to do an export of multiple email logs, you can print individual email logs.

  1. Go to the main Communications tab or the Communications subtab in the matter or contact.
  2. Select the Logs subtab.
  3. Find the email under the All or Email quick filters.
  4. Click the down arrow next to Edit and select Print.

 

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