Navigate Clio Manage

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Clio Manage is a practice management software where you can manage your law firm clients, cases, files, billing, payments, and much more. After signing up for Clio Manage, you can begin setting up your account. Take a look at the resources below to learn more about navigating the Clio Manage interface.

Tip: Learn more about setting up Clio Manage here.

Header

Across the top of your Clio Manage interface is your home for all quick access items. Here you can easily access Clio Grow if you have both Clio Manage and Clio Grow, perform a quick search using the global search bar, filter your search results, view recently viewed contacts and matters, start a billing timer, and create new assets all in one click. The header will also show you your notifications, which can be managed in your settings.

 

Side navigation bar

Use the navigation bar to access case-specific files and resources for your account. When you click each tab, you will see a header with subtabs for navigating actions in the section and a table for navigating and manipulating data. Clio Manage contains the following tabs:

Dashboard

Personal Dashboard: Gives you a snapshot of pertinent information related to your overall personal and specific matters and includes the following:

  • Today's Agenda: This section shows your tasks that you have due today and your calendar events for the day.
  • Hourly Metrics: This section shows your target billable time compared to the actual billable time that you logged. Non-billable time will not appear as part of this metric. You can set your personal performance targets for this metric in your settings. See the "Set up personal performance target" section here to learn more.
  • Billing Metrics for Firm: This section shows the number of bills and value amount totals that you have in each bill state. You can only view this section if you are an administrator or if you have billing and reports permissions, and if your billing rate visibility is not restricted. 
  • Financial Metrics: This section shows billed and unbilled time entered in Clio for the fiscal year, plotted relative to the annual performance targets. The calculations in each graph are based on a 260-day year to account for weekends. You can only view this section if you are an administrator or if you have billing and reports permissions, and if your billing rate visibility is not restricted. 
  • Detailed Annual Report: This report shows a visual of your personal performance metrics. It displays the target billable time you aimed to reach by the end of the year compared to the actual billable time you logged for the year. You can only view this section if you are an administrator or if you have billing and reports permissions, and if your billing rate visibility is not restricted. Learn more here.

Firm Dashboard: Offers managers, administrators, and users with reporting permissions insights into the utilization, realization, and collection metrics of their firms. It presents data by your desired year and can be adjusted with the date selector at the top of the page. This dashboard calculates all metrics based on the date of an activity, not the date of a payment or bill. 

  • Utilization: The utilization rate is a measure of productivity and shows how much of the day is spent doing billable work in comparison to the available hours in a day (Clio uses an eight-hour available work day). It is calculated as the billable hours worked divided by the available working hours (in the number of days in a month). Each user's working days are defined by the values set for their personal performance target.
  • Realization: The realization rate is a measure of value efficiency and shows the amount of billable work recorded that is actually put on a bill, excluding any discounts. It is calculated as the total number of billed hours subtracted by the discounted hours and then divided by the total number of billable hours worked.
  • Collection: The collection rate shows how much of the firm's billed work has been paid for by clients. It is calculated as the total amount of hours collected on divided by the total number of non-discounted hours billed. 

Firm Feed: Informs firm members of important account activity and events and can be filtered by user, event or activity type, and whether an event or activity was deleted.

Calendar

In this tab, you can navigate how you view your calendars, change months, and change date views. You can also add new calendar events, and add, share, and modify calendar preferences. Learn more about calendars here.

Tasks

In this tab, you can view tasks depending on whether they are outstanding or completed tasks, search by date range, and filter results further. You can also manage task types, task lists, task feeds, and create new tasks. Learn more about tasks here.

Matters

In this tab, you can view matters by matter status (open, pending, closed), search through matters quickly and easily with a keyword search, add or remove columns, filter the table view, and add new matters. Learn more about matters here.

Contacts

In this tab, you can view contacts by contact type (person or company contacts), search through contacts quickly and easily with a keyword search, add or remove columns, filter the table view, and add new contacts. Learn more about contacts here.

Activities

In this tab, you can view activities by time or expense entries, sort by date range, search through activities quickly and easily with a keyword search, add or remove columns, and filter the table view. You can also manage activity categories and add new time and expense entries. Learn more about activities here.

Billing

In this tab, you can view current or outstanding bills and further differentiate bills by bill state, search through bills quickly and easily with a bill ID search, add or remove columns, and filter the table view. You can also record payments on bills and generate new bills. Learn more about bills here.

Online payments

In this tab, you can view a transaction history for clients by all clients, authorized transactions, completed transactions, and failed transactions. You can also view existing payment plans by all plans, active plans, stopped plans, and completed plans for which bills have been fully paid, and create new payment plans and new transaction charges. Learn more about payments here.

Accounts

In this tab, you can view your connected bank accounts, export account information, create new bank accounts, add or remove columns, and filter the table view. Learn more about bank accounts here.

Documents

In this tab, you can view documents stored in Clio Manage and documents from connected third-party document applications by both files and folders or only files. You can also search through documents quickly and easily with a keyword search, add or remove columns, filter the table view, and upload new documents and connect Clio's cloud-based document management application Clio Drive. Learn more about documents here and Clio Drive here.

Communications

In this tab, you can view phone, email, text, and client portal communications, search through communications quickly and easily with a keyword search, add or remove columns, and filter the table view. You can also add new communications. Learn more about communications here.

Reports

Get unique insights into all aspects of how your firm is performing. Reports can be filtered by categories, with details of what will be pulled on screen. Learn more about reports here.

App Integrations

  • Home: The Clio App directory is a quick way to explore the apps available to make your Clio account unique to your needs. Learn more about integrations here.
  • Search: Want to make your Clio experience even better? Do a keyword search for what you are looking for and add the integration that is right for you.
  • My Integrations: Click this tab to find a list of your active integrations.

Settings

In this tab, you can set up, enable, and disable various Clio Manage settings. Learn more here.

 

Resource center

  • Offers: Curious about Clio product offers and promotions? Check out this section in your side panel for more details on what Clio is offering right now. 
  • Help Center: The Help Center is Clio's knowledge base for getting answers to your product and workflow questions. Quickly and easily access a breadth of learning materials right from this side panel.
  • Law Community: The Law Community is a place for Clio customers to connect with each other, offer support, answer questions, and help each other be more successful. This is a dedicated place to meet other innovative and passionate legal professionals like yourself. 
Important: If you cannot log in to the Law Community using your Clio credentials, sign up for your community account using the create an account option located on the login window. The following users will not be able to access the community using their Clio credentials and should use the create an account option when logging in for the first time.
  • Accounts that are less than two weeks old.
  • Customers who are still in trial.
  • Customers with accounts hosted on our European or Canadian servers.
  • Customers who use the mobile two-factor push notification feature.

 

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