Contact Permissions and Rates

Have more questions? Submit a request

In Clio Manage, you can specify whether a matter is visible only to you, all firm users, or a group of firm users using matter permissions. You cannot set permissions for contacts, at this time, but you can specify a client-specific rate for activities and billing.

Note: You cannot set contact permissions or rates in Clio Grow.

Add client rate

When creating new time entries in Clio Manage, the default rate applied to the time entries is the matter rate followed by the client rate. If you do not select a matter rate, the client rate will be applied. If neither of these rates is specified, the time entry will default to the user rate or activity description rate. You can also enter a custom rate at any time.

You can add more than one client rate to a matter. This means that whenever you or any other firm user with a specified client rate create a time entry, the rate will default to the client rate of the user who is creating the time entry, as long as there is no matter rate. The matter rate will always take precedence over the client rate.

Tip: Learn more about activity rates and rate hierarchy here.
  1. Go to Contacts and click Edit. You can also search for the contact in the search bar and click Edit contact.
  2. Go to the Billing preferences section.
  3. Under Hourly billing, select Add a custom rate.
  4. Select user(s) and/or groups and the rate for those users and/or groups.
  5. Click Save contact.


Manage groups

Groups are categories of firm users that can be assigned to certain matters. When adding an hourly client rate to a contact, you can set a client rate for an individual user or groups of users. Once a group is created, you can add and remove members by editing it and you can archive groups that you no longer need. The Matter assignment column will show whether the group is assigned to a matter.  

Note: Only users with administrator permissions can create and modify groups.

Tip: You can also use groups to restrict access to matters. Learn more here.
Create groupEdit groupArchive groupUnarchive group
  1. Go to Settings > Groups, Permissions, and Job Titles > Groups.
  2. Click New group.
  3. Enter the group name and description.
  4. Optional: Check the box for Exclude this group from custom billing rate if you do not want this group to appear as an option when setting a custom billing rate for a matter or contact.
  5. In the Group Members section, add firm users to the group. You can click the blue minus symbol next to a user's name to remove them from the group. 
  6. Click Save group.


Need more help?

Was this article helpful?
0 out of 0 found this helpful